At Summit Learning Services, we are committed to your satisfaction.
We understand that sometimes unforeseen circumstances arise, so we offer a clear and fair refund and returns policy for our digital products.
Here’s a summary of our policy:
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Refund Window: We offer a full refund within 30 days of your purchase for most products.
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Eligible Products: Full refunds are available for unused products in their original condition. This includes downloadable e-books, learning materials, and unused access to online modules or forums.
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Non-refundable Products: Unfortunately, we cannot offer refunds for products that have been downloaded or accessed, such as virtual tutoring sessions or personalized learning plans. Additionally, any product explicitly marked as “non-refundable” is excluded from this policy.
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Processing Time: Once we receive your return request, we will process it within 5 business days. You will receive a notification regarding the approval or rejection of your refund. Approved refunds will be credited back to your original payment method within 7-10 business days.
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How to Request a Refund: To request a refund, please contact our customer support team at [email protected] Be sure to include your order number and the reason for your return request.
We encourage you to review this policy carefully before making a purchase.
If you have any questions or require further clarification, please don’t hesitate to contact us.
Additional Notes:
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We reserve the right to modify this policy at any time. Any changes will be posted on this page.
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This policy applies to all digital products purchased through the Summit Learning Services website.